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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
Making the Case for KM to STEM Workers and Leaders
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Articles
How Corporación Multi Inversiones (CMI) Leverages Super Users for Knowledge Transfer
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Articles
Identifying and Prioritizing Critical Knowledge at Kraft Foods
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Articles
Accelerating Service Delivery Through KM and People Practices at Hewlett Packard Enterprise (Webinar Wrap-Up)
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Articles
Big Thinkers, Big Ideas: Stuart Frankel
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Articles
Designing a KM Program With Strong Adoption, Leadership Alignment and Metrics at Hewlett Packard Enterprise
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Articles
How IBM Increases KM Influence to Deliver Results
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Articles
Microsoft’s Knowledge Collaboration Culture Drives Productivity and Innovation (Summary)
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Articles
Lessons Learned in Managing Knowledge Across Borders
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Articles
Classic Knowledge Transfer Approaches: Identification and Transfer of Critical Job-Related Knowledge
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Articles
Classic Knowledge Transfer Approaches: Mentoring, Apprenticeship, and Partnerships with In-House Training
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Articles
Using KM Principles to Accelerate Learning: APQC Member Example
Featured Resources
Staff Selections
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Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
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Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
