Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Achieving Benchmarking Excellence at Boeing
Benchmarking is one of the most effective steps toward process and performance improvement, but can be an incredibly challenging endeavor in an organization as complex as The…
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At APQC’s 2019 KM Conference, Senior IT Program Manager Nathan Ahlstrom and Senior Knowledge Solutions Program Manager Mary Maida explained how Medtronic leveraged existing…
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At APQC’s 2019 KM Conference, Hanan Al Mheiri, assistant manager of KM at Dubai Electricity and Water Authority (DEWA), shared insights and lessons learned from her…
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Smart phones and tablets are the principal digital interfaces of our generation, and it’s easier than ever for KM programs to put enterprise content and collaboration in the…
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In APQC’s 2017 Next-Generation Communities of Practice study, the best-practice organizations have diverse approaches and attitudes toward integrating social networking into…
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When we think of KM, we often think of systems. What if we instead looked at people and how human capital is our biggest repository? How do we create an environment of…
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Think about what is happening in your inbox right now. You and the other talented people around you are being overwhelmed in an information rich, no-question-can’t-be-asked,…
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Encouraged by the success of Wikipedia, many enterprise-wide wiki initiatives began with enthusiasm to build collaborative repositories but ended with poor buy-in from…
