Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Communities of Practice at Mercer
Communities of practice are designated networks of people who share knowledge face-to-face, virtually, or both. Each community is held together by a common purpose, which…
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On an APQC webinar, APQC Senior Advisor Darcy Lemons facilitated a panel on communities featuring leaders from KM programs recognized by APQC’s Excellence in Knowledge…
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Achieving Benchmarking Excellence at Boeing
Benchmarking is one of the most effective steps toward process and performance improvement, but can be an incredibly challenging endeavor in an organization as complex as The…
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Driving and sustaining community engagement is a challenge for many organizations, but Microsoft has found an effective way to keep energy and enthusiasm high. As part of…
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At APQC’s 2019 KM Conference, Hanan Al Mheiri, assistant manager of KM at Dubai Electricity and Water Authority (DEWA), shared insights and lessons learned from her…
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For two decades, Schlumberger used custom-built software to support its world-leading communities of practice. But it recently shifted its community discussion forums (known…
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At APQC’s 2019 KM Conference, Ove Arup & Partners Global Leadership and Engagement Specialist Natasha Levanti explained how Arup leverages expert leaders and its…
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At APQC’s 2019 KM Conference, Senior IT Program Manager Nathan Ahlstrom and Senior Knowledge Solutions Program Manager Mary Maida explained how Medtronic leveraged existing…
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Analyzing Knowledge Risks and Gaps
In this article, you will learn how best-practice organizations analyze knowledge mapping opportunities and knowledge maps to pinpoint urgent at-risk expertise and…
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This executive summary outlines reasons to map your organization’s knowledge along with guidelines for planning, developing, analyzing, and applying insights from knowledge…
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After-action review is a structured process to debrief participants after a project or event in order to analyze what happened, why, and what could be improved in the future…
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Implementing Expertise Location at Deloitte
Almost every organization needs ways to identify and connect people to expertise. This is especially true for Deloitte, the world’s largest professional services firm, where…
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Smart phones and tablets are the principal digital interfaces of our generation, and it’s easier than ever for KM programs to put enterprise content and collaboration in the…
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The best-practice organizations in APQC’s 2017 Next-Generation Communities of Practice research use their communities to facilitate collaboration across geographic locations,…
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Some best-practice organizations featured in APQC’s 2017 Next-Generation Communities of Practice research have detailed, step-by-step launch processes to prepare new…
Measure Spotlight Results
(1 - 5 of 33 Results)Number of FTEs that directly support business entity's knowledge management program per $1 billion revenue
Personnel (staff) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
Personnel (contractor) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
External/outsourcing costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
Systems costs for KM applications, platforms, and related technology per $1,000 revenue
