
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This is a common question and for good reason. On the surface, it has a simple and straightforward answer. At its core, it can only be answered with careful consideration…
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Developing a process thinking culture in an organization is never easy, but it can be especially challenging in educational institutions. Schools and universities face…
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In June of 2020, APQC interviewed Paige Fenton Hughes (Superintendent, Converse County School District 1) about how the district worked to make this pivot. In this article…
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Finding qualified talent is one of the biggest challenges for employers today. In this written interview, Heidi Gerhard, director of leadership, organizational capability and…
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Worker's today have many options when it comes to choosing where they work. But, employers have options too--options when it comes to engaging and retaining employees. Learn…
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Four Building Blocks for Talent Acquisition
Melissa Thompson, VP Talent Acquisition at McGraw-Hill, writes about how she set the foundation for a successful talent acquisition transformation by focusing not just on…
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Measuring Diversity and Inclusion
When it comes to measuring diversity, simple headcounts will no longer suffice. Organizations are in need of ways to also measure inclusion and to demonstrate the return on…
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When most people think about mentoring, what comes to mind is career advice and counseling. But another powerful application of mentoring is as a knowledge transfer technique…
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Measuring the Health of a Mentoring Program
Measurement helps mentoring programs identify improvement opportunities and communicate the value of mentoring to potential participants and their managers, according to APQC…
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Find a Way to Gauge the Value of Mentoring
No matter what business purpose an organization pursues through mentoring, it must evaluate its program in order to determine whether it is achieving its goals. APQC’s…
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No matter what business purpose an organization pursues through mentoring, it must evaluate its program in order to determine whether it is achieving its goals. A common…
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When organizations consider ways to enable workplace mentorship, a common question is whether they need comprehensive software platforms to help mentors and mentees learn…
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Attracting qualified mentors in sufficient numbers to meet demand is a common challenge for mentoring programs. In studying the featured organizations in its Workplace…
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Ongoing organizational support is essential to productive, sustainable mentorships. For this reason, most of the organizations featured in APQC’s Workplace Mentoring research…
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The success of a mentorship is ultimately determined by the commitment of both the mentor and mentee. For this reason, many organizations featured in APQC’s recent Workplace…