Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Despite the many advances in technology, most KM programs are still missing a piece: behavior change. There simply hasn't been a good, scalable way to intrinsically motivate…
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Everyone wants engagement—but few know how to define it. This makes it a challenge to pursue, measure, prompt, and reward. According to Rachel Happe, co-founder and principal…