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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Measure Spotlight Results

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Selling, general, and administrative (SGA) costs per business entity employee

Percentage of total enterprise costs that are generated by sales, general, and administrative (SG&A) business support functions

Cycle time in calendar days to fulfill an ad hoc information request

Learning budget per business entity employee

Number of FTEs that perform the HR function per $1 billion revenue
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