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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
Making the Case for KM to STEM Workers and Leaders
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Articles
Understanding Customer Profitability
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Articles
How to Build KM into Daily Work: Executive Summary
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Articles
Embed KM Support Roles in the Business
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Articles
Build KM into the Structures That Define and Guide Work
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Articles
Make It Easy to Contribute, Access, and Reuse Enterprise Knowledge
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Articles
Integrate KM into Performance Evaluations and Criteria for Career Progression
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Articles
Balance Long-Term Knowledge Management Strategy with Short-Term Goals
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Articles
Align the Knowledge Strategy to the Organization’s Strategic Framework and Business Objectives
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Articles
Analyzing Knowledge Risks and Gaps
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Articles
Knowledge Mapping in Action (Executive Summary)
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Articles
Ensuring Success in Large-Scale Process Improvements in Logistics
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Articles
Engaging a Global Workforce in Communities of Practice
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Articles
A Well-Designed Launch Process Positions Communities of Practice for Success
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Articles
Communities of Practice Need Defined Roles and Responsibilities
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
