Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
During this session, Habitat for Humanity International discussed how it has expanded its knowledge management function to support global staff, resulting in the development…
-
Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
-
APQC’s Excellence in Knowledge Management program recognizes mature KM programs that are achieving real-world business impacts. In August 2022, APQC hosted an “ask me…
-
How can a development bank leverage knowledge management to make positive change in people’s lives? Dr. Susann Roth, Chief of Knowledge Management at the Asian Development…
-
Access to an organization’s collective knowledge boosts employees’ productivity and ability to innovate. But enabling knowledge access is a challenge, especially in large and…
-
Given rapidly changing technologies, strategies, and employee demographics, KM teams must continually improve the ways in which they support the knowledge needs of the…
-
Faced with content findability challenges throughout the business, it would have been easy for Shopify to look for a shiny new tool to fix all its KM problems. Instead, the…
-
Knowledge graphs allow organizations to create webs of knowledge representing relevant domains. As a result, they can seamlessly break down data silos so that information…
-
As organizations change through the years, their knowledge needs shift. Nowhere is it more critical for KM to keep pace than within the U.S. Navy’s aircraft carrier program…
-
Given the reality of cybercrime and the threats that it poses to all organizations, cybersecurity has become an extremely important part of supplier risk management and…
-
People and culture factors can make or break a knowledge management (KM) program. With engaged employees and a supportive culture, KM thrives. Without these factors, KM…
-
Too often, leaders and other stakeholders struggle to see the value of KM initiatives or feel that KM programs do not deliver as much business impact as they should. For…
-
Organizations are seeking new and better ways to drive innovation, and many are looking to knowledge management (KM) for support. This article outlines ways to connect KM and…
-
Articles|
Understanding HR Transformation
This brief article provides APQC's definition of HR transformation, lists common objectives for HR transformations today, and provides a case example of HR transformation at…
-
Articles|
Enterprise Risk Management in Government
Enterprise Risk Management (ERM) is the process by which organizations identify and manage a broad portfolio of significant risks in an integrated way. ERM is foundational…