Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Best-practice organizations build strong business cases for their knowledge management (KM) programs. This involves defining a value proposition for KM that matches each…
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Key to Bechtel’s rapid progress in KM has been an approach that manages the “people side of change.” At APQC’s 2018 KM Conference, KM Program Manager Jennifer Michael, Senior…
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AbbVie’s 400-person pharmacovigilance and patient safety group urgently needed a multifaceted, integrated, and hands-on approach to help colleagues leverage their knowledge…
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What results can an organization expect to achieve from managing its project knowledge more effectively? APQC’s Managing Project Knowledge study revealed how leading…
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Measuring the Health of a Mentoring Program
Measurement helps mentoring programs identify improvement opportunities and communicate the value of mentoring to potential participants and their managers, according to APQC…
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Find a Way to Gauge the Value of Mentoring
No matter what business purpose an organization pursues through mentoring, it must evaluate its program in order to determine whether it is achieving its goals. APQC’s…
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No matter what business purpose an organization pursues through mentoring, it must evaluate its program in order to determine whether it is achieving its goals. A common…
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When organizations consider ways to enable workplace mentorship, a common question is whether they need comprehensive software platforms to help mentors and mentees learn…
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Attracting qualified mentors in sufficient numbers to meet demand is a common challenge for mentoring programs. In studying the featured organizations in its Workplace…
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Ongoing organizational support is essential to productive, sustainable mentorships. For this reason, most of the organizations featured in APQC’s Workplace Mentoring research…
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The success of a mentorship is ultimately determined by the commitment of both the mentor and mentee. For this reason, many organizations featured in APQC’s recent Workplace…
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According to APQC’s research on workplace mentoring, mentoring pairs should have clear learning objectives and timelines for their interactions, including milestones at which…
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Once an organization identifies the business purpose it wants to achieve through mentoring and settles on the basic design of its mentoring program, the next step is to…
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Pairing Employees With the Right Mentors
Determining the right mentor for an employee can be a tricky task. For example, should mentors be subject matter experts in their respective fields? Do employees learn best…
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In its research on Workplace Mentoring practices, one question APQC wanted to answer was whether mentoring needs to be face-to-face, or whether it can work just as well in a…
