Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This is a common question and for good reason. On the surface, it has a simple and straightforward answer. At its core, it can only be answered with careful consideration…
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In order to engage the business and apply process practices that make a difference, we often must challenge the way people think about the way they execute work. To…
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In order to engage the business and apply process practices that make a difference, we often must challenge the way people think about the way they execute work. To…
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Developing a process thinking culture in an organization is never easy, but it can be especially challenging in educational institutions. Schools and universities face…
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In June of 2020, APQC interviewed Paige Fenton Hughes (Superintendent, Converse County School District 1) about how the district worked to make this pivot. In this article…
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Advances in technology and analytics present many opportunities to increase the efficiency and effectiveness of HR. The Trending Tools and Technologies in HR series uses APQC…
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Advances in technology and analytics present many opportunities to increase the efficiency and effectiveness of HR. The Trending Tools and Technologies in HR series uses APQC…
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What It Takes To Improve Employee Engagement
30% of employees in the United States, and 16% of employees globally, are engaged at work. For many employers, employee engagement programs are failing to meet objectives…
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Finding qualified talent is one of the biggest challenges for employers today. In this written interview, Heidi Gerhard, director of leadership, organizational capability and…
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Worker's today have many options when it comes to choosing where they work. But, employers have options too--options when it comes to engaging and retaining employees. Learn…
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Four Building Blocks for Talent Acquisition
Melissa Thompson, VP Talent Acquisition at McGraw-Hill, writes about how she set the foundation for a successful talent acquisition transformation by focusing not just on…
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The Future of Rewards at Unilever
Rewards is on the verge of a major transformation. A new generation of workers has emerged with different priorities and expectations for rewards. At the same time, HR has…
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How Unilever Consolidates Global Rewards
Compensation is the largest expense at most organizations. The internal processes for establishing such rewards packages for employees—also consisting of benefits, pension,…
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How to Start the HR Digitalization Journey
APQC hosted a webinar in March 2018 with Georg Lange, HR consultant, depicting how three organizations implemented a digital HR strategy, streamlined the HR function, and…
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This article summarizes a webinar from Royal Bank of Canada (RBC). Representatives from RBC shared how the organization has supported employees to embrace agile ways of…
Measure Spotlight Results
(1 - 5 of 594 Results)Selling, general, and administrative (SGA) costs per business entity employee
Total company employees served per HR shared services payroll CoE headcount
Total company employees served per payroll processing employee headcount
Total employees served by HR shared services center per total HR headcount
Tier 2 call/inquiry volume per Tier 2 HR shared service organization employee
