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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
Standardizing and Optimizing the Opportunity-to-Order Process at Cherwell Software
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Articles
Knowledge Transfer at Shepley Bulfinch
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Critical Knowledge Transfer at Shepley Bulfinch
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Articles
Using Mobile Apps to Deliver Knowledge at the Teachable Moment
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Five Classic Engagement Tactics for Communities of Practice
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Four Proven Strategies to Evaluate Communities of Practice
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Provide Training and Guidance for Community of Practice Roles
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Audience Segmentation and Targeted Marketing for Communities of Practice
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Strengthening Communities with Low Burden, High Impact Webinars (Community Call Summary)
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Balance Virtual and Face-to-Face Interaction in Communities of Practice
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Airbnb on Building Trust & Encouraging Knowledge Sharing (Community Call Summary)
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Communities of Practice Should Be Sharply Focused on Business Objectives
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Communities of Practice Should Be Designed to Promote Employee Learning
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The Value of Flexible Community of Practice Structures
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Articles
Lessons Learned Help Project Teams See Successes and Failures
Featured Resources
Staff Selections
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Reports & White Papers
2020 Process & Performance Management Priorities & Challenges Survey Report
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Data Visualization in Accounting
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Engagement & The Employee Experience: Survey Highlights
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Prioritize KM Roles in the Business Over Expanding the KM Core Team
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Enhancing Employee Engagement in the Digital Workplace
