Home
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Articles
KM and Covid-19: Stories from the Front Line
-
Articles
Building KM Skills: World Vision, U.S. Department of State, and NASWA Discuss Traits for Success
-
Articles
Understanding Customer Profitability
-
Articles
Adventist Healthcare’s Excellence Through Standardizing and Mapping Core Processes
-
Articles
Connecting People to Internal Knowledge at Medtronic
-
Articles
Using Knowledge Mapping to Extract Technical Expertise at Eli Lilly & Co.
-
Articles
Practical Knowledge Sharing for Colleagues by Colleagues at AbbVie
-
Articles
Learning Lessons Through After-Action Reviews at Merck
-
Articles
Knowledge Management at Abbott Laboratories: Implementing KM Approaches That Work for Engineers
-
Articles
Building Capabilities that Execute Business Strategy at Philips
-
Articles
Optimizing Services by Implementing Business Stewards at Alberta Health Services
Featured Resources
Staff Selections
-
Reports & White Papers
2021 Process and Performance Management Priorities and Challenges Survey Report
-
Reports & White Papers
2021 Financial Management Priorities and Challenges Survey Summary Report
-
Reports & White Papers
Strategic Workforce Planning: Survey Report
-
Articles
Look to The Best to Get Back on Track with Supply Chain Planning
-
Articles
5 Recommendations for Excellent Content Management Processes
