
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
KM and Covid-19: Stories from the Front Line
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Articles
Building KM Skills: World Vision, U.S. Department of State, and NASWA Discuss Traits for Success
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Articles
Understanding Customer Profitability
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Articles
Adventist Healthcare’s Excellence Through Standardizing and Mapping Core Processes
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Articles
Connecting People to Internal Knowledge at Medtronic
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Articles
Using Knowledge Mapping to Extract Technical Expertise at Eli Lilly & Co.
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Articles
Practical Knowledge Sharing for Colleagues by Colleagues at AbbVie
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Articles
Learning Lessons Through After-Action Reviews at Merck
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Articles
Knowledge Management at Abbott Laboratories: Implementing KM Approaches That Work for Engineers
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Building Capabilities that Execute Business Strategy at Philips
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Articles
Optimizing Services by Implementing Business Stewards at Alberta Health Services
Featured Resources
Staff Selections
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Reports & White Papers
2021 Process and Performance Management Priorities and Challenges Survey Report
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Reports & White Papers
2021 Financial Management Priorities and Challenges Survey Summary Report
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Reports & White Papers
Strategic Workforce Planning: Survey Report
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Articles
Look to The Best to Get Back on Track with Supply Chain Planning
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Articles
5 Recommendations for Excellent Content Management Processes