Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
In 2023, APQC recognized eight organizations for their level of maturity in Knowledge Management (KM). This recognition was based on evaluating their KM programs using APQC’s…
-
As an organization grows over years, processes diverge. At APQC's 2022 Process and Knowledge Management Conference, AstraZeneca’s Business Process Manager Christopher Moriak…
-
Supplier risk is one of the biggest risk vectors organizations face today. Suppliers can expose a company to risk not only by failing to deliver materials or products on time…
-
The energy and utility industry faces an unprecedented confluence of external forces. Market, environmental, geopolitical, regulatory, technical and technological, and socio…
-
Supply chain disruption is especially devastating in the pharmaceutical industry. The timely and accurate delivery of the medicine that people’s lives depend on is only…
-
Articles|
Managing Complex Risk in Utilities
In early 2021, Winter Storm Uri caused one of the largest power blackouts ever in the United States. Whereas other regions are built to handle a seven-day hard freeze, this…
-
Articles|
Sales Forecasting in Pharmaceuticals
Pharmaceutical companies have always faced unique challenges in forecasting due to high development costs, a complex regulatory environment, and shifting consumer trends…
-
By fostering fruitful supplier relationships and designing strategically focused outcomes, sourcing and procurement professionals now play a central role in addressing supply…
-
Healthcare organizations shouldn't restore supply chains to pre-pandemic levels; rather, they should focus on greater cost effective and efficient operations. In this session…
-
Choosing the right quality methodologies is critical for organizations ability to mature their processes, think strategically, and grow their value. But how can organizations…
-
In partnership with Ernie Humphrey (CEO, Treasury Webinars), APQC launched its Delivering Treasury Success in the “Next Normal” study to understand what success looks like…
-
In this article, you will learn how advanced KM programs are navigating the transition to Microsoft 365 along with key opportunities and challenges that accompany migration…
-
Articles|
KM and Covid-19: Stories from the Front Line
In the crises and chaos of 2020, KM teams have taken on the role of "first responder" to help their organizations adapt. KM has jumped in to close information gaps, solve…
-
Knowledge management (KM) professionals are contending with a radical reformation in how their organizations collaborate and share knowledge. KM teams must quickly respond to…
-
Articles|
Building KM Skills: World Vision, U.S. Department of State, and NASWA Discuss Traits for Success
In March 2020, APQC hosted a webinar with KM leaders from World Vision International, the U.S. Department of State, and the National Association of State Workforce Agencies …