Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Analyzing Knowledge Risks and Gaps
In this article, you will learn how best-practice organizations analyze knowledge mapping opportunities and knowledge maps to pinpoint urgent at-risk expertise and…
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To remain competitive, companies need to capture critical knowledge from experts and experienced employees and then transfer that knowledge to others. In this article, you’ll…
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This executive summary outlines reasons to map your organization’s knowledge along with guidelines for planning, developing, analyzing, and applying insights from knowledge…
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Smart phones and tablets are the principal digital interfaces of our generation, and it’s easier than ever for KM programs to put enterprise content and collaboration in the…
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The best-practice organizations in APQC’s 2017 Next-Generation Communities of Practice research use their communities to facilitate collaboration across geographic locations,…
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Some best-practice organizations featured in APQC’s 2017 Next-Generation Communities of Practice research have detailed, step-by-step launch processes to prepare new…
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All the best-practice organizations featured in APQC’s 2017 Next-Generation Communities of Practice study have explicit roles for community support. This article summarizes…
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Community of Practice Analytics
Several best-practice organizations featured in APQC’s 2017 Next-Generation Communities of Practice study use advanced analytical capabilities to evaluate their communities…
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Connecting People Through Communities
Communities of practice are an excellent mechanism for facilitating connections among colleagues. Past research identified three features that help communities enable people…
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APQC’s 2017 Next-Generation Communities of Practice study identified five classic engagement strategies that remain popular in modern communities: executive support and…
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Almost all the best-practice organizations in APQC’s 2017 Next-Generation Communities of Practice study have rewards and recognition schemes for their communities of practice…
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Four classic measurement strategies are prevalent among the organizations featured in APQC’s 2017 Next-Generation Communities of Practice study: evaluation of…
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The best-practice organizations featured in APQC’s 2017 Next-Generation Communities of Practice study provide a range of preparation resources for community leaders and…
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Social sites like Facebook, Twitter, and YouTube have been game changers for traditional consumer marketing strategies. Targeted ads are one aspect of this revolution, but…
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The best-practice organizations featured in APQC’s 2017 Next-Generation Communities of Practice study have sharpened their marketing strategies to segment target audiences…
Measure Spotlight Results
(1 - 5 of 55 Results)Percentage of funding of KM applications, platforms, or technologies coming from one or more business units/functions whose employees are end-users of the application/platform
Onshore KM core group or center of excellence FTEs as a percentage of KM FTEs
FTEs embedded in business groups or co-located with business end users as a percentage of KM FTEs
Offshore or low-cost delivery center model FTEs as a percentage of KM FTEs
FTEs co-located in a specific geographic region as a percentage of KM FTEs
