Resource Library

Leveraging KM Technology Through Crisis and Disruption

As part of APQC’s 2020 KM Conversations webinar series, experienced KM practitioners gathered to lead a discussion on emerging technologies for KM and how to scope, implement…

KM and Covid-19: Stories from the Front Line

In the crises and chaos of 2020, KM teams have taken on the role of "first responder" to help their organizations adapt. KM has jumped in to close information gaps, solve…

KM for a More Virtual Workforce

With COVID-19 prompting a sudden and massive shift to virtual work, knowledge management (KM) professionals are looking at what elements of collaboration have changed, how to…

How KM Innovates Through Disruption and Change

Knowledge management (KM) professionals are contending with a radical reformation in how their organizations collaborate and share knowledge. KM teams must quickly respond to…

Applying Agile in Knowledge Management

Agile—a project management paradigm that stresses iteration, collaboration, self-organization, and customer-centricity—is taking the business world by storm. In this article,…

Design Thinking for Knowledge Management

Design thinking can help KM professionals truly understand the needs of their internal customers and develop tailor-fit solutions just for them. In this article, you will…

How AI Supports Knowledge Discovery at the Society for Petroleum Engineers

At APQC’s 2019 KM Conference, John Boden, vice president of information and member services for the Society for Petroleum Engineers (SPE), and Reid Smith, co-founder and CEO…

Shaping Communities of Practice with Design Thinking at Catholic Relief Services

While communities of practices (CoPs) are a time-tested approach, achieving sustained engagement and value  can be extremely challenging. At APQC's 2019 KM Conference,…