Resource Library

How Microsoft's KM Model Helped It Drive Grassroots Innovation

Too often, leaders and other stakeholders struggle to see the value of KM initiatives or feel that KM programs do not deliver as much business impact as they should. For…

Accelerating KM: Swagelok and U.S. Pharmacopeia Share Advice to Fast-track KM Program Development

In March 2020, APQC hosted a webinar with KM leaders from Swagelok and U.S. Pharmacopeia to find out how they have accelerated KM adoption and maturity in their organizations…

Applying Agile in Knowledge Management

Agile—a project management paradigm that stresses iteration, collaboration, self-organization, and customer-centricity—is taking the business world by storm. In this article,…

TechnipFMC’s Recipe for KM Reinvention

Even when everything is going well and you're at the top of your KM game, you can be sure tomorrow will not look like today. Whether driven by a merger, a changing industry,…

Determine the Knowledge Management Value Proposition for the Organization and Employees

Best-practice organizations build strong business cases for their knowledge management (KM) programs. This involves defining a value proposition for KM that matches each…

Align the Knowledge Strategy to the Organization’s Strategic Framework and Business Objectives

To remain relevant, the knowledge management team should align its efforts to the organization’s broader mission and goals. When KM activities further strategic priorities,…

Balance Long-Term Knowledge Management Strategy with Short-Term Goals

The balance of long- and short-term objectives enables knowledge management teams to ensure alignment with organizational objectives while, at the same time, pursuing…

Clarifying Roles and Designing a Quality Knowledge Base at Rockwell Collins

What can you do when a lack of role clarity negatively affects the productivity, effectiveness, and engagement of employees? This PPM conference summary shares how Rockwell…

How Knowledge Mapping Solves Business Problems

In this article, you’ll learn how best-practice organizations use knowledge mapping to tackle three business challenges: preventing knowledge loss and preparing…

How Bechtel Promotes KM Using Change Management

Key to Bechtel’s rapid progress in KM has been an approach that manages the “people side of change.” At APQC’s 2018 KM Conference, KM Program Manager Jennifer Michael, Senior…

Managing Project Knowledge Offers Three Distinct Levels of Benefits

What results can an organization expect to achieve from managing its project knowledge more effectively? APQC’s Managing Project Knowledge study revealed how leading…

Simplicity as a Design Principle for KM Program Development at Bristow Group

KM affects every function within an organization. Yet developing an effective KM program is usually an uphill climb. In this conference session, Adil Ahmed and Jeremy…

Accelerating Service Delivery Through KM and People Practices at Hewlett Packard Enterprise (Webinar Wrap-Up)

Hewlett Packard Enterprise (HPE) has found that today’s KM and learning and development departments are under the same pressures as any other business group. They are…

Find a Way to Gauge the Value of Mentoring

No matter what business purpose an organization pursues through mentoring, it must evaluate its program in order to determine whether it is achieving its goals. APQC’s…

Measuring the Health of a Mentoring Program

Measurement helps mentoring programs identify improvement opportunities and communicate the value of mentoring to potential participants and their managers, according to APQC…