Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This is a common question and for good reason. On the surface, it has a simple and straightforward answer. At its core, it can only be answered with careful consideration…
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Preparing for leadership transitions is critical for any nonprofit organization because the future is always uncertain. Nonprofit organizations with strong leadership…
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Collins Aerospace, one of the world’s largest suppliers of aerospace and defense products, has leveraged process management for over 20 years. However, the organization…
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In order to engage the business and apply process practices that make a difference, we often must challenge the way people think about the way they execute work. To…
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Although Collins Aerospace, has used process management for over 20 years, it needed to improve the adoption, ease of use, and scalability of its process management efforts…
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In order to engage the business and apply process practices that make a difference, we often must challenge the way people think about the way they execute work. To…
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For Alvaro Caamaño (Business Process Architect, Intel), setting up a business process management (BPM) framework is like building a house: Without the right foundations and a…
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Finding qualified talent is one of the biggest challenges for employers today. In this written interview, Heidi Gerhard, director of leadership, organizational capability and…
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At Teach for America, the KM team recently merged with the adult learning function as part of a larger organizational strategy to become a learning organization. In this…
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Training and Development—Program Essentials
Organizations have many different approaches to providing training and development, but not all approaches are created equal. This article describes nine essential practices…
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Career Development—Program Essentials
Best-practice organizations are becoming more sophisticated in their use of career development tools. These advances in career development aim to ensure that employees remain…
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Innovations in Onboarding
Much like the employee performance management process, the new hire onboarding process is one that employers know they need to improve. At too many organizations, onboarding…
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With finite resources, organizations must prioritize and focus on building those talent capabilities that will have the greatest impact on strategy execution. This article…
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Measuring Diversity and Inclusion
When it comes to measuring diversity, simple headcounts will no longer suffice. Organizations are in need of ways to also measure inclusion and to demonstrate the return on…
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Yesterday’s workforce planning won’t cut it today. Find out why and what needs to change in this summary of an APQC human capital management podcast, sponsored by T.H. Easter…
Measure Spotlight Results
(1 - 5 of 602 Results)Personnel cost to perform the HR function per function FTE
Selling, general, and administrative (SGA) costs per business entity employee
Total cost to perform the HR function per $1,000 revenue
Total cost to perform the HR function per HR function FTE
Total cost to perform the HR function per business entity employee
