Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This article presents six steps an organization should take to ensure that benchmarking efforts support strategic objectives, along with tools to help structure improvement…
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Process management teams are feeling pressure to “adapt or die.” In a recent APQC survey, 88 percent of respondents said that process management teams have to change their…
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Webinars & Videos|
Practitioners’ Perspective: The Changing Face of Process Management
Every year, APQC conducts a survey to help understand the pressing challenges and priorities of process and performance management teams. In this year’s survey, we found that…
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Webinars & Videos|
Breaking Down Operational Silos: Part II
Operational excellence can be defined as the ability to meet—or ideally, exceed—the targets and metrics set by senior management every year. This requires organizations to…
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Operational excellence can be defined as the ability to meet—or ideally exceed—the targets and metrics set by senior management every year. However in many organizations…
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Identifying the right functions is only part of the solution to helping organizations collaborate to focus on operational goals. Organizations also need to ensure an…
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Organizations agree that some functions need to integrate—either through coordination and collaboration, or through consolidating teams into a single function—to help the…
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Articles|
Why Integrate for Operational Excellence?
Operational excellence can be defined as the ability to meet—or ideally exceed—the targets and metrics set by senior management every year. This requires organizations to…
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A top performer in APQC’s Integrated Function for Operational Excellence study, Park Place Dealerships has: standardized its processes across dealerships, tied operational…
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Webinars & Videos|
Breaking Down Operational Silos at Park Place Lexus
In many organizations, employees are driven to meet individual, team, or functional objectives without understanding how this supports organizational objectives and what…
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Articles|
Addressing Common Frameworks Challenges
Process frameworks can provide many benefits—help to standardize language, secure process improvement buy-in, save time, and reduced redundancies. However, like any other…
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Many CEOs are concerned their organizations lack the skills and flexibility necessary to identify and deal with new opportunities and threats. Organizational agility allows…
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In the February 2016 Process and Performance Management podcast, APQC research specialist Michael Sims talks with research services process and performance management program…
Measure Spotlight Results
(1 - 5 of 231 Results)Number of business entity employees per FTE that performs the process group "develop and counsel employees"
Number of business entity employees per FTE in learning administration
Percentage of legal services FTEs that perform the process "manage regulatory activities"
Percentage of legal services FTEs that perform the process "manage litigation and dispute resolution"
Percentage of legal services FTEs that perform the process "oversee corporate governance"
