Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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To remain competitive, organizations must continuously benchmark and improve their processes. However, many struggle to get started with, prioritize, and execute process…
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As leaders look to the road ahead, many recognize that effective organizational performance management will be ever-more critical. In this article, you will learn about the…
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2020 was a rough year on all levels. Many aspirations, project plans, and budgets were either put on hold or reprioritized. However, a new year brings new hope. And as we…
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Process analysis involves gathering a set of requirements and needs to guide process design, improvement, and measurement. Organizations can use process analysis to either: …
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In a 2019 APQC webinar, Holly Lyke-Ho-Gland digs into the results of the 2019 Process and Performance Priorities and Challenges survey, as well as best practices to help you…
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Webinars & Videos|
Process and Performance Management Challenges and Solutions for 2018
At the start of this year, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in…
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In September 2017, APQC advisory services director Jeff Varney, client services director Cindy Hubert, process and performance management principal research lead Holly Lyke…
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Webinars & Videos|
Coordinating between Improvement Disciplines to Add Value to Your Organization
Most large organizations support multiple “improvement” disciplines, including process improvement, knowledge management (KM), and others. But it’s rare that these groups…
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In 2017 APQC conducted its biannual PCF survey and compiled a series of case studies to understand how organizations leverage the PCF and identify how they can overcome some…
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Articles|
Common Uses of Frameworks
The most common reason that people use process frameworks is to understand how processes relate to each other by grouping them into a classification structure. This, in turn,…
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Articles|
Benchmarking for Performance Management
In September 2016, APQC conducted its biannual survey of more than 300 respondents across industries, functions, and regions to dig deeper and find out what value is gained…
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Webinars & Videos|
2015 September Process and Performance Management Webinar: Next-Level Benchmarking-Applying Process Analytics for Effective Decision Making
How often do we get frustrated with benchmarking projects that result in reams of data and information, with little direct application to decision making? Benchmarking…
