Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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As the number and complexity of networks exploded around the globe, the organization needed to scale to meet demand. APQC interviewed Mohit Mathur, associate vice president…
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This best practice has been updated from the original published in 2011. The goal of process management is to make the organization better—to give it a stronger position in…
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Articles|
Workplace Innovations: Process in a Pandemic
APQC convened a roundtable discussion on the what the next 90 days will look like for their organizations, roundtable participants also shared some of the innovations that…
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In June 2020, Holly Lyke-Ho-Gland (principal research lead, process and performance management at APQC) and Jonathan Kraft (project manager for process performance and…
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Articles|
Managing Virtual Process Work
This article provides a summary of a roundtable discussion of process and performance management professionals and highlights the ways that process teams have adapted to a…
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Articles|
Process in a Pandemic
This article provides a summary of a roundtable discussion on challenges of process teams during COVID-19, how the pandemic impacts process efforts, and highlights the…
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Articles|
Managing Change for Digital Work
APQC has surveyed and interviewed hundreds of organizations about their digital transformation initiatives over the past two years, and we consistently find that change…
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Digital transformation is hard. The good news is that most organizations already have the skills to address digital challenges: They just need to rally and focus the right…
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The term project isn’t an accurate description for digital transformation—or at least, it shouldn’t be. True digital transformation is not a one-and-done acquisition of…
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Digital transformation projects are often broad in scope, time-consuming, and costly. As such, it’s important to use more than just milestones to track their progress. A…
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Organizational silos negatively impact customers, employees, and the organization’s ability to innovate and be agile. How can organizations bust through these silos? At APQC…
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Articles|
Enabling People for Sustainable Process Work
At its core, process management is the administrative activities aimed at (1) defining a process, (2) establishing responsibilities, (3) evaluating process performance, and …
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Webinars & Videos|
Planning Your Digital Transformation Journey
In this APQC webinar, Rand Group’s Kevin DePree describes the steps necessary to plan a successful digital transformation journey. This is a recording of the webinar;…
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According to APQC’s research, approximately three-fourths of organizations are undergoing a digital transformation. However, executing an effective transformation is often…