Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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To gain visibility into how their business processes fit together and how they can be improved, organizations are increasingly turning to enterprise architecture solutions to…
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Having rigorous processes in place is critical when lives are at stake. By adapting APQC’s Process Classification Framework (PCF)® and applying Lean principles to its process…
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When Chumash Enterprises set out on a journey toward process excellence, they knew they had their work cut out for them. The organization, governed by the Santa Ynez Band of…
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Creating a culture of continuous improvement often requires employees to learn new methodologies, tools, and ways of working. To help drive these changes in a sustainable way…
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The goal of process management is to improve performance. Whether an organization wants to retain customers, improve cycle times, boost employee satisfaction, build more…
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In 2023, BAE Systems embarked on a journey to promote an enterprise-wide continuous improvement (CI) culture. At APQC’s 2024 process and knowledge management conference,…
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Continuous improvement helps supply chain professionals enhance quality, decrease costs, work more efficiently, and build resilience for the future. In recent research with…
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Articles|
Funding for Business Process Management
Business process management (BPM) has the potential to drive value in multiple areas of the business, from HR to finance, supply chain, and more. For that reason, there are a…
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Business process management (BPM) programs help drive value for organizations through benefits like increased revenue, enhanced customer satisfaction, and cost savings…
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Measures of success are a key part of any effective business process management (BPM) program. Among other benefits, measures enable BPM teams to set performance goals, find…
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Articles|
Establishing Governance for a BPM Program
Governance is a core tenet of process management and is critical for an effective business process management (BPM) program. It encompasses all the structural elements that…
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Process management never happens in a vacuum. From measure selection to process design to process improvement and beyond, process management requires participation and…
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Webinars & Videos|
Practices That Drive BPM Program Success
According to APQC's research, 97% of organizations prioritize business process management (BPM) at their organization. In this webinar, APQC's Madison Lundquist discusses the…
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Organizations can use APQC’s Process Classification Framework (PCF)® when looking to design or evaluate processes that contribute to creating, delivering, and capturing…
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Organizations can use APQC’s Process Classification Framework (PCF)® when looking to design or evaluate processes that contribute to creating, delivering, and capturing…
