Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Navigating Risk in Procurement
Procurement has evolved during the past several years because of numerous and varied disruptions. Many of the changes have resulted in improvements in processes and…
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Articles|
Virtual Site Visit Guide: Template
To gain in-depth information, a benchmarking team may conduct a comprehensive virtual meeting, or series of meetings, with an organization that possesses best practices or…
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Articles|
Benchmarking Site Visit Checklist
If your benchmarking team decides to conduct in-depth research at another organization, it can use this checklist to ensure that it properly prepares for the visit, has what…
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When an organization decides that it needs to benchmark with other organizations, leaders of the benchmarking effort are usually excited to see what high-performing…
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Articles|
In-Person Site Visit Guide: Template
To gain an in-depth understanding of how work is accomplished within a best-practice organization, a benchmarking team may decide to visit that organization in person…
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Organizations are steadily building resilience against supply chain risk. Through survey research carried out with 316 global organizations, we found that nearly all…
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Webinars & Videos|
Setting the Stage for Tomorrow Through Finance Shared Services
APQC’s Principal Research Lead for Financial Management, Kelley Pruetz, co-hosted a webinar with Brad DeMent and Trey Robinson, partners in ScottMadden’s Corporate & Shared…
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When organizations don’t assess their readiness for change before carrying out projects, it’s easy to overlook risks that can present significant obstacles to success. To…
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Webinars & Videos|
Assessing Change Readiness: A Risk Mitigation Practice for Project Success
Ever had a change announced only for it to fall flat once getting started? Have you assigned dedicated resources only to discover that they're no longer available when you…
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The pace of change has never been faster in today’s business environment. Organizations must keep up with accelerating technological advancements and myriad disruptions in…
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Articles|
Scoping a Benchmarking Study
To unearth best practices, leading organizations have often turned to benchmarking. In order to see a benchmarking project through to its completion, an accurately defined…
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Webinars & Videos|
Strategize, Execute, Transform: Mastering the 14 Critical Capabilities for Organizational Success
In a world where change is the only constant, the need for precise and comprehensive transformation strategies has never been more pressing. Yet, many transformation efforts…
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In February of 2024, APQC conducted a survey to understand how digital tools and technologies impact process and performance management (PPM) professionals and the…
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Few terms are more popular and confusing than "Sustainability." Everyone is using it, but what does it mean? In this article, APQC provides a holistic definition plus…
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APQC shared our latest research insights and the value of the ongoing partnership between knowledge management (KM) and process and performance management (PPM). Participants…
Measure Spotlight Results
(1 - 5 of 239 Results)Personnel cost to perform the processes "manage employee development" and "develop and train employees" as a percentage of total process cost
Personnel cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" as a percentage of total process cost
Number of learning days per employee
Response time in hours for non-routine "develop and counsel employees" inquiries
Response time in hours for routine "develop and counsel employees" inquiries
