Resource Library

Scoping a Benchmarking Study

To unearth best practices, leading organizations have often turned to benchmarking. In order to see a benchmarking project through to its completion, an accurately defined…

APQC's Seven Tenets of Process Management

To build strong processes across the enterprise, organizations must establish a firm foundation based on seven critical tenets. Using real life examples from APQC research,…

What's Driving Process and Performance Management In 2023?

Each year, APQC carries out a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners. The 2023 Process and…

What to Expect in Process and Performance Management in 2023

At the close of 2022, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in 2023…

Outsourced Cost of the Finance Function

APQC's Open Standards Benchmarking segments the total cost of the finance function into five categories: systems cost, personnel cost, overhead cost, outsourced cost, and…

Roles and Levers for Managing and Changing Culture

Drawing from APQC’s case study research as well as interviews with professionals who are responsible for shaping culture in their organizations, this article discusses the…

Where Culture Goes Wrong

This article reviews some of the common ways in which culture goes wrong in organizations. The scenarios speak to the importance of practices like change management, soft…

The Role of PPM Professionals in Culture

While there may be good reasons to believe that culture work should be left to HR and executives, it simply isn’t true. HR and executives might play a larger role in driving…

Cultivating A Process Thinking Culture at UPS

Process management works best when the tools and mindset needed to enable it are embedded across the enterprise. As part of APQC’s 2020 PPM Online Summit, Christa Bol,…

Building Foundations for Process Excellence at Intel

For Alvaro Caamaño (Business Process Architect, Intel), setting up a business process management (BPM) framework is like building a house: Without the right foundations and a…

Delivering a Process Thinking Culture

In an effort to de-mystify process work and reconnect with the organization's process thinking roots, the UPS Enterprise Business Process Management Office (eBPMO) set out on…

World Class Journey- Implementing Business Process Management Across Intel Finance

In late 2018, Intel's Finance World Class Program triggered a project to design and implement a Business Process Management (BPM) framework. The goal of this effort was to…

Roles and Responsibilities of Benchmarking Team Members

This article outlines the roles of team members and other individuals involved in a typical benchmarking project. It defines the responsibilities associated with each role…

A Guide to Conducting Primary Research for Benchmarking

Conducting research directly with individuals and organizations can be challenging. Interviews can get off track, surveys can yield inaccurate responses, and site visits can…