Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
What's the "Right" Number of HR Employees?
With labor costs making up a large part of the HR budget, the ability to serve more employees with a smaller HR staff represents significant potential cost savings. For that…
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Webinars & Videos|
Introduction to Learning & Development Measures
During the third webinar of a 4-part series, APQC's Principal Research Lead in Human Capital Management, Elissa Tucker, explains why you should measure learning and…
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When it comes to finding your next generation of leaders, it pays to start by looking within your organization. The best candidates for executive and senior manager roles are…
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Articles|
Five Recruiting Measures to Track
When looking to improve recruiting or set up a recruiting dashboard, organizations want to know: What are the most important recruiting measures for us to track? While each…
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Articles|
Tips for Productive Check-In Meetings
Employees today are spending so much time in meetings that many employers are rolling out meeting reduction and improvement initiatives. When it comes to manager-employee…
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When looking to improve learning and development (L&D) or set up an L&D dashboard, organizations want to know: What are the most important learning and development (L&D)…
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Articles|
Training & Development Efficiency
An efficient training and development process is one that delivers quality learning experiences and valuable learning outcomes in ways that are less labor- and time-intensive…
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Articles|
Training & Development Productivity
When training and development employees are more productive, they can handle a greater volume of work, support a larger workforce, and meet a greater number of learning needs…
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Articles|
Training & Development Cost
Training and development leaders are tasked with stretching their budgets to meet mounting organizational learning needs. Monitoring spending is essential to ensuring that…
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Articles|
Training & Development Cycle Time
As technology and innovation shorten the self-life of worker skills, the ability to promptly close skills gaps is something that organizations need to continuously monitor…
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Articles|
Training & Development Tune-up Diagnostic
Demand for training and development is growing as employers seek to upskill and reskill employees to keep pace with emerging technologies such as generative AI. APQC research…
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The rise of data-driven decision making in C-suites and boardrooms requires HR become equally data driven. Within the HR function, recruiting is often an early adopter of…
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Articles|
Reducing Voluntary Turnover
Voluntary termination (also called voluntary turnover) occurs when employees leave your organization of their own accord for any reason. While every organization should…
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Articles|
How to Perform a Training Needs Analysis
With so many changes to workways, technologies, and strategies inside organizations today, the need for training is growing faster than ever. Organizations must quickly…
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Articles|
Understanding Knowledge Management Events
Events are a great way to engage employees in knowledge management (KM). This article condenses the most important and enduring best practices for KM events identified by…
Measure Spotlight Results
(1 - 5 of 622 Results)First contact resolution rate for your HR service center
Selling, general, and administrative (SGA) costs per business entity employee
Percentage of new hires that originated from employee referrals
Total cost to perform the process group "recruit, source, and select employees" per $1,000 revenue
Personnel cost to perform the process group "recruit, source, and select employees" as a percentage of total process group cost
