Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Process analysis involves gathering a set of requirements and needs to guide process design, improvement, and measurement. Organizations can use process analysis to either: …
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Articles|
Introducing Dimensionality to the PCF
APQC’s Process Classification Framework (PCF)® is a taxonomy of business processes; it defines and structures the processes through with organizations accomplish work. …
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In 2017 APQC conducted its biannual PCF survey and compiled a series of case studies to understand how organizations leverage the PCF and identify how they can overcome some…
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Common Uses of Frameworks
The most common reason that people use process frameworks is to understand how processes relate to each other by grouping them into a classification structure. This, in turn,…
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Webinars & Videos|
APQC's September 2015 Benchmarking Boot Camp
On September 24, 2015 APQC's John Tesmer, Director, Open Standards Benchmarking®, hosted the first Benchmarking Boot Camp focused on ensuring you have the information you…
