Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Articles|
Encouraging Collaboration in the New Reality
With vaccines beginning to roll out, many of us are eager to “just get back to normal.” Taking a step back, though, it’s clear that this is impossible—and in some ways, it’s…
-
Articles|
KM for a More Virtual Workforce
With COVID-19 prompting a sudden and massive shift to virtual work, knowledge management (KM) professionals are looking at what elements of collaboration have changed, how to…
-
Despite the many advances in technology, most KM programs are still missing a piece: behavior change. There simply hasn't been a good, scalable way to intrinsically motivate…
-
To BBVA Knowledge Mangement Specialist Antonio Moneo, digital banking tools are making competition for clients more intense than ever. Organizations that cannot adapt quickly…
-
At APQC’s 2019 KM Conference, Hanan Al Mheiri, assistant manager of KM at Dubai Electricity and Water Authority (DEWA), shared insights and lessons learned from her…