Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Design thinking is an excellent tool to address complex problems that would benefit from in-depth understanding of an audience—just like engaging the workforce. This…
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Across industries, there is excitement around designing employee experiences that will better engage employees. Yet the promise of employee experience design for employee…
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Webinars & Videos|
Customer Journey Mapping: It’s Not Just for Product Teams Anymore (Recording)
Between the rapid evolution of digital technologies and need to ensure human-centricity, organizations are looking at methodologies that help them incorporate an outside-in…
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