Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
Articles|
Managing AI: KM and Emerging Technologies
The ongoing focus on emerging technology remains crucial for enhancing and expediting knowledge management (KM) capabilities within organizations. During the July 2024…
-
Virtual and augmented reality are technologies that superimpose computer-generated visual and sensory elements onto the user’s environment. This article outlines the…
-
Cognitive computing involves using data mining and machine learning to simulate human thought processes, while artificial intelligence (AI) refers to technology that…
-
Smart recommendation systems use information about users and their past behavior to filter items and predict which ones will be most relevant or appealing to a specific user…
-
California-based eGain, a company that specializes in AI-based KM tools for customer-facing organizations, was a lead sponsor of APQC’s 2024 conference. After the conference,…
-
Natural language processing is machine learning software that enables computers to understand human language and detect patterns therein. This article describes the basics of…
-
The rise of data-driven decision making in C-suites and boardrooms requires HR become equally data driven. Within the HR function, recruiting is often an early adopter of…
-
Organizations today have a variety of tools at their disposal to measure employee satisfaction and loyalty, but none of them come close to the simplicity of Employee Net…
-
Tight labor markets in recent years have turned virtually every aspect of talent acquisition into a target for innovation and automation. Combined with the shift toward…
-
APQC’s global survey of more than 1,000 talent acquisition executives shows that nearly two-thirds of respondent organizations use technology to some extent in selecting…
-
As part of a multifaceted talent acquisition strategy, an organization’s approach to identifying and connecting with people whose skills match both the present and…
-
Talent acquisition and retention, perennially important considerations for executives and boards, are closely tied to employer branding and the candidate experience. To…
-
As organizations plan for the future, AI is becoming increasingly vital for knowledge management (KM) teams. KM practitioners anticipate that AI will be pivotal in key…
-
Few terms are more popular and confusing than "Sustainability." Everyone is using it, but what does it mean? In this article, APQC provides a holistic definition plus…
-
Articles|
Design Thinking for Knowledge Management
Design thinking can assist knowledge management professionals in comprehending the requirements of their internal customers (i.e., end-users) and devising innovative…
Measure Spotlight Results
(1 - 5 of 3567 Results)Business entity revenue per business entity FTE
Selling, general, and administrative (SGA) costs as a percentage of business entity revenue
Total cost of continuing operations as percentage of revenue
First contact resolution rate for your HR service center
Cost of goods sold as a percentage of revenue
