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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Measure Spotlight Results

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Number of monthly routine "develop and manage HR planning, policies, and strategies" inquiries per business entity employee

Percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services delivered by a shared service center/centralized processing unit

Percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services delivered by a third-party provider

Percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services delivered by business-based HR roles

Percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services delivered by corporate HR
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