Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Common Uses of Frameworks
The most common reason that people use process frameworks is to understand how processes relate to each other by grouping them into a classification structure. This, in turn,…
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Webinars & Videos|
Benchmarking: Basics to Best Practices - Ask APQC's Experts (Recording)
Benchmarking is a vital activity. However, that statement raises the question: “what does benchmarking really mean?” And, "why do companies benchmark and what value do they…
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APQC's experience shows that routine benchmarking and assessment help KM teams realize where they have room for improvement, envision what's possible in terms of best-in…
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Organizations often ask APQC why they should complete our KM Capability Assessment Tool. Will this type of in-depth evaluation really make a difference? Every organization…
Measure Spotlight Results
(1 - 5 of 55 Results)Percentage of total cost for knowledge management program, initiative, or service allocated to personnel (contractor) costs directly associated with KM
Percentage of total cost for knowledge management program, initiative, or service allocated to external/outsourcing costs directly associated with KM
Percentage of total cost for knowledge management program, initiative, or service allocated to systems costs for KM applications, platforms, and related technology
Percentage of total cost for knowledge management program, initiative, or service allocated to KM meetings, events, marketing, and training
Percentage of total cost for knowledge management program, initiative, or service allocated to other KM costs
