Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.Â
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HR Shared Services Best Practices
This article presents practices that help HR shared services organizations improve performance in terms of cost savings, efficiency, productivity, and effectiveness. Use this…
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Human Capital Management Best Practices
For anyone hoping to drive improvements in the Human Capital Management (HCM), APQC’s Process Classification Framework® (PCF) is an essential tool. The PCF provides a common…
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HR Strategy and Planning Best Practices
Organizations that invest more time upfront in setting HR strategy and plans position themselves to proactively and accurately meet business needs. This article highlights…
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Talent Acquisition Best Practices
Recruiting functions are charged with reducing time and cost to hire while maintaining or increasing the quality of hires. Understanding talent acquisition best practices is…
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Training and Development Best Practices
As technology and innovation shorten the self life of worker skills, the ability to efficiently and cost effectively train and develop employees is something that…
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Rewards and Retention Best Practices
Retaining critical-skill and high-potential talent is crucial to the success of all organizations. Understanding rewards and retention best practices can help reduce unwanted…
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Redeployment and Retirement Best Practices
Effective redeployment and retirement processes can help preserve organization knowledge, improve employee retention, and result in labor cost savings. This article…
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Effectively managing reporting and inquiry processes frees HR to focus on more strategic work, while leveraging the latest data management and analytics capabilities yields…
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Employee Communication Best Practices
Organizations that excel at managing and delivering employee communications will see the day-to-day benefits of a more connected and engaged workforce. This article…
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Mentoring and peer-based knowledge transfer are two of the most direct ways to transfer knowledge—but they’re not easy to get right. This article condenses APQC's most…
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A project management office (PMO) is a standardized management structure that provides governance, processes, and shared resources such as methodologies, tools, and…
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The "best" HR functions do things differently. Their practices reveal steps that other HR functions can take to improve performance. Based on an advanced analysis of APQC's…
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This article describes how best-in-class HR functions manage HR skills and development. It sheds light on the top HR skills gaps among all HR functions and provides guidance…
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This article describes the data and analytics practices of best-in-class HR functions. It provides examples of how HR functions are applying data and analytics and offers…
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This article summarizes APQC’s findings on the process management practices and approaches of best-in-class HR functions. It provides an example of what best-in-class HR…
Measure Spotlight Results
(1 - 5 of 575 Results)Selling, general, and administrative (SGA) costs per business entity employee
Number of business entity employees per HR function FTE
Number of FTEs that perform HR administration activities per $1 billion revenue
Number of FTEs that perform learning administration activities per $1 billion revenue
Number of FTEs that perform the process group "manage employee information" per $1 billion revenue
