Resource Library

Keep BPM Visible to Senior Leaders

Research consistently proves that increased leadership involvement results in greater change and buy-in for improvement initiatives. BPM needs executive-level sponsorship to…

Best Practices in Strategic Alignment: The Seven Tenets of Process Management

This best practice has been updated from the original published in 2011. Strategic alignment is the first of APQC's Seven Tenets of Process Management℠. Learn how to…

APQC's Seven Tenets of Process Management

To build strong processes across the enterprise, organizations must establish a firm foundation based on seven critical tenets. Using real-life examples from APQC research,…

The Building Blocks of Process Management Maturity: Strategic Alignment

APQC’s Seven Tenets of Process ManagementSM are tools that can help organizations move from the “developed” stage and overcome the issues where so many organizations go wrong…

Manufacturers' Aligning and Selecting KPIs

Based off data from APQC’s Operational KPIs That Matter survey, this article looks at the alignment between organizational priorities and the measures manufacturing…

Manufacturer's Reporting Practices

APQC conducted a survey to garner insights into KPI management challenges. The survey explored the KPIs that organizations use to manage operations, their alignment to…

Process and Performance Challenges and Solutions (Webinar Wrap-Up)

In a 2019 APQC webinar, Holly Lyke-Ho-Gland digs into the results of the 2019 Process and Performance Priorities and Challenges survey, as well as best practices to help you…

Process and Performance Management Challenges and Solutions for 2018

At the start of this year, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in…

Breaking Down Operational Silos: Part II

Operational excellence can be defined as the ability to meet—or ideally, exceed—the targets and metrics set by senior management every year. This requires organizations to…

Processes to Connect and Achieve Operational Excellence

Identifying the right functions is only part of the solution to helping organizations collaborate to focus on operational goals. Organizations also need to ensure an…

Why Integrate for Operational Excellence?

Operational excellence can be defined as the ability to meet—or ideally exceed—the targets and metrics set by senior management every year. This requires organizations to…

Addressing Common Frameworks Challenges

Process frameworks can provide many benefits—help to standardize language, secure process improvement buy-in, save time, and reduced redundancies. However, like any other…

Benchmarking for Strategic Planning

In September 2016, APQC conducted its biannual survey of more than 300 respondents across industries, functions, and regions to dig deeper and find out what value is gained…

What Drives Organizational Agility?

Many organizations foresee more competition and opportunities on the horizon than three years ago. The ever-increasing pace of shifts in the business environment require…

Strategic Planning and Implementation Best Practices for Achieving Organizational Agility: Best Practice Report (Executive Summary)

More than half of CEOs responding to a PWC 2016 CEO survey believe their organizations are now facing more threats and opportunities than three years ago (thanks to…