Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Benchmarking is a practice that enables organizations to create a data-driven foundation for decision-making, provides context around performance to help identify…
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Articles|
Overall Sales Forecast Accuracy
To strengthen financial health, look for ways to incrementally improve the accuracy of your sales forecasts.Equipped with a reliable, accurate sales forecast, leaders can…
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When the pace of hiring begins to slow down, many leaders look to recruiting as an obvious place to cut costs. However, recruiters and other HR professionals know that it can…
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Percentage of Automated Journal Line Items
Is your accounting team doing too much manual work? To understand the answer to this question, one helpful metric to track, benchmark, and manage is the percentage of…
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Automate Your Internal Controls
The implementation of a robust internal control system is essential for safeguarding assets, ensuring accuracy in financial reporting, and promoting operational efficiency…
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Webinars & Videos|
Introduction to Rewards & Retention Measures
During the fourth of a 4-part series, APQC's Principal Research Lead in Human Capital Management, Elissa Tucker, explains why you should measure rewards and retention,…
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For many organizations, 2024 has been a year of cost containment in which all expenses are being scrutinized for potential cuts. As a non-revenue generating function, human…
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An optimized accounts payable (AP) process not only helps organizations take advantage of early pay discounts and favorable payment terms but is vital for cash flow…
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Hours to Reconcile the General Ledger
In a perfect world, all financial transactions feed neatly into a single enterprise resource planning (ERP) system, fully automating the once tedious, manual task of…
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Webinars & Videos|
Accounts Receivable Research Highlights
In this webinar, Kelley Pruetz, APQC's Principal Research Lead for Financial Management, shared highlights from current state of accounts receivable (AR). Organizations can…
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Cost categories provide a fine-grained view of process spending that leaders can use to identify potential savings or improvement opportunities. In this article, APQC…
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APQC's research over the last two decades has uncovered ten keys to BPM implementations that make an organization‐wide impact. These essential characteristics form the basis…
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Articles|
What's the "Right" Number of HR Employees?
With labor costs making up a large part of the HR budget, the ability to serve more employees with a smaller HR staff represents significant potential cost savings. For that…
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Articles|
Measuring Financial Forecasting Efficiency
As firms grow, so do their financial planning, budgeting, and forecasting teams. We are examining the number of employees engaged in synthesizing financial data to develop…
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APQC’s Sourcing and Procurement: 2024 Blueprint for Success is a guide for achieving best-practice performance. It details how procurement processes and activities relate to…
Measure Spotlight Results
(1 - 5 of 3643 Results)Percentage of payroll disbursements that are manual checks/payments
Percentage of total FTEs that perform the process group "process payroll" that perform the process "manage pay"
Percentage of total FTEs that perform the process group "process payroll" that perform the process "process payroll taxes"
Percentage of total FTEs that perform the process group "process payroll" that perform the process "report time"
Personnel cost to perform the process group "process payroll" per $1,000 revenue
