Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Six Keys to Organizational Resiliency
In the wake of the COVID-19 pandemic, leaders are increasingly focused on organizational resilience. Organizational resilience is the ability of an organization to anticipate…
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Salesforce was struggling to set up a process improvement program at scale, due to being constrained by the startup mentality of a young company. In this session, Jerome…
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In order to engage the business and apply process practices that make a difference, we often must challenge the way people think about the way they execute work. To…
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Investment management company Capital Group has transformed its process improvement capability from a singular continuous improvement effort to a holistic operational…
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Process audits can be a helpful approach for evaluating performance and evolving maturity. However, many process audits are transactional and disconnected from organizational…
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Process management works best when the tools and mindset needed to enable it are embedded across the enterprise. As part of APQC’s 2020 PPM Online Summit, Christa Bol,…
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For Alvaro Caamaño (Business Process Architect, Intel), setting up a business process management (BPM) framework is like building a house: Without the right foundations and a…
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RACI charts are attractive to process professionals and executives alike because they are easy to understand on paper. But in the real-life application of RACI charts, there…
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This best practice has been updated from the original published in 2011. Strategic alignment is the first of APQC's Seven Tenets of Process Management℠. Learn how to…
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This best practice has been updated from the original published in 2011. Governance can make or break process management efforts. Without structure, defined procedures…
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This best practice has been updated from the original published in 2011. Understanding an organization's current level of process management maturity helps leaders make…
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This best practice has been updated from the original published in 2011. Tools and technology make process management more efficient and easier to communicate throughout an…
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This best practice has been updated from the original published in 2011. The goal of process management is to make the organization better—to give it a stronger position in…
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In June of 2020, APQC interviewed Paul Orton (Quality Manager) about InnovaPrep’s pivot to the new normal and what lies ahead. This article suummarizes how InnovaPrep's team…
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In June of 2020, APQC interviewed Paige Fenton Hughes (Superintendent, Converse County School District 1) about how the district worked to make this pivot. In this article…