Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Leveraging a process framework as a foundational pillar for business process management (BPM) is a best practice. Many organizations have adopted and adapted APQC’s Process…
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Combining KM and process management can optimize work processes, leading to improved quality, consistency, faster problem-solving, and reduced frustration. However, few…
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Tools & Templates|
Using a RACI Chart
Whether designing a new process or improving an existing one, process analysis is an essential skill to help select the most appropriate opportunities for improvement and…
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Using data from APQC's recent Best Practices in Process Frameworks survey, this article focuses on the top two framework adoption challenges—buy-in and engagement, and…
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Articles|
Understanding Process Knowledge
Process management and knowledge management are separate but related fields that aim to improve organizational efficiency. Organizations are increasingly recognizing the…
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Articles|
Managing Processes Within Management Systems
In the May 2023 webinar The Art of Managing Processes Within Management Systems, APQC’s Madison Lundquist (Principal Research Lead, Process & Performance Management) sat down…
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Articles|
Taking a Process Approach to Management
A traditional management approach involves managing departments or functional units divided by responsibility. According to Colin Christmas (Managing Director, EAGLE…
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Every leader knows that culture determines the success or failure of an organization. At APQC’s 2022 Process and Knowledge Management Conference, José Castro, Head of…
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Business process management delivers real benefit to organizations. See several examples of definitive gains from best-practice organizations identified by APQC here.
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APQC's business process management (BPM) research has revealed ten keys to successful BPM common to organizations that excel in process management. Whether or not these…