Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Disruption has become the new normal. Digital transformation; market shifts; changes in consumer preferences; new business models; and the growing frequency of mergers,…
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APQC spoke with a range of successful KM leaders, including winners of its 2019 Excellence in Knowledge Management Award and participants in its 2019 KM Advanced Benchmarking…
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Tools & Templates|
Knowledge Management Design Principles
Every knowledge management program is a little different, but certain success drivers are almost universally applicable. This document distills the collective wisdom of…
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In this article, you will learn about three tactics APQC’s 2019 Excellence in KM Award winners use to focus their KM efforts on the most impactful opportunities. First, they…
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The winners of APQC’s 2019 Excellence in Knowledge Management Award have proven themselves to the businesses they support. This, over time, has enabled them to take on more…
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An important commonality among the recipients of APQC’s 2019 Excellence in Knowledge Management Award is that they innovate and embrace trends. In this article, you will…
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All knowledge management programs have peaks and valleys over time. It’s easy for even a well-established and mature KM program to fall out of step with the business or …
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Articles|
Applying Agile in Knowledge Management
Agile—a project management paradigm that stresses iteration, collaboration, self-organization, and customer-centricity—is taking the business world by storm. In this article,…
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Tools & Templates|
APQC's Criteria to Select KM Projects
This worksheet is designed to help organizations select appropriate knowledge management (KM) pilot projects. When KM teams select pilots, they must consider a range of…
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When an organization launches a new or revamped knowledge management strategy, it often selects pilot projects to test and prove out that strategy. Among the most important…