Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Business Factors to Consider When Evaluating Organizational Knowledge Needs: Description and Instructions
The first step in designing, reexamining, and/or updating an organization’s portfolio of KM approaches is to ensure that the KM team understands the knowledge needs of the…
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Tools & Templates|
Business Factors to Consider When Evaluating Organizational Knowledge Needs: Editable Template
The first step in designing, reexamining, and/or updating an organization’s portfolio of KM approaches is to ensure that the KM team understands the knowledge needs of the…
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Tools & Templates|
KM Needs and Influencing Factors: Description and Instructions
Once a KM team has identified the most urgent knowledge needs in the business, its next task is to decode those business needs into the language of knowledge management. To…
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Tools & Templates|
KM Needs and Influencing Factors: Editable Template
Once a KM team has identified the most urgent knowledge needs in the business, its next task is to decode those business needs into the language of knowledge management. To…
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Over time, knowledge management programs mature, business priorities shift, and new technologies emerge. Due to these changes, KM teams need to periodically revisit their…
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Every successful knowledge management program starts with a clear, focused strategy directed at issues of strategic importance to the business. This article explains how to…
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Articles|
Getting Started with Knowledge Management
This article explains what KM is, the different types of knowledge that it deals with, the business needs it helps solve, and common tools and approaches to help knowledge…
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Tools & Templates|
Understanding KM Maturity Capabilities: Content Management
This tool outlines how KM content management evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the measurement section of APQC’s KM…
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Too often, leaders and other stakeholders struggle to see the value of KM initiatives or feel that KM programs do not deliver as much business impact as they should. For…
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Tools & Templates|
Understanding KM Maturity Capabilities: Knowledge Flow Processes
This tool outlines how building knowledge flow processes evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the knowledge flow…
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Tools & Templates|
Understanding KM Maturity Capabilities: KM Tools and Approaches
This tool outlines how building KM tools and approaches evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the KM tools and…
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Tools & Templates|
Understanding KM Maturity Capabilities: Measurement
This tool outlines how KM measurement evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the measurement section of APQC’s KM…
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Articles|
Recalibrate Your KM Program with SWOT
To keep pace with rapidly evolving business needs, knowledge management (KM) programs must continually evaluate strategies. One of the fastest and most straightforward ways…
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Articles|
Understanding Knowledge Loss
Knowledge loss is one of the key reasons why organizations create knowledge management (KM) programs. In this article, you will learn what knowledge loss is and the KM…
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Tools & Templates|
Understanding KM Maturity Capabilities: Resources
This tool outlines how building KM resources evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the resources section of APQC’s KM…