Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
IT Function FTEs Per $1 Billion Revenue
The measure of Number of FTEs who perform IT processes per $1 billion revenue is an important efficiency KPI for the IT function. This article explains this measure and…
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The measure of Total IT cost, excluding depreciation/ amortization, per $1,000 revenue is another way to evaluate the cost of the IT function and is an important part of a…
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Cost key performance Indicators (KPIs) are part of a balanced set of performance indicators for organizations (which should also include productivity, efficiency, cycle time,…
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The measure of Total IT cost, excluding depreciation/ amortization, per IT function entity employee is one way to evaluate the cost of the IT function. This measure depicts…
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Tools & Templates|
Interactive Information Technology (IT) Organization Performance Tune-Up Diagnostic
Compare your essential information technology (IT) organization performance metrics against your peers in this interactive spreadsheet. This tool includes the latest data…
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Process automation has nearly limitless potential as a means of improving efficiency, reducing errors, and saving time and money. However, most organizations have neither the…
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Couple the expanded potential with the growing accessibility and maturity of RPA technologies, and RPA is quickly becoming a staple of the process management toolbox. APQC…
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The energy and utility industry faces an unprecedented confluence of external forces. Market, environmental, geopolitical, regulatory, technical and technological, and socio…
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In 2021, APQC partnered with Sinequa, a leader in Intelligent Search, to survey high-level knowledge management and IT leaders in large organizations about their strategic…
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Information management is the process of acquiring information from multiple sources to make it available to those who need it across the enterprise to support customers and…
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In this article, you will learn how the COVID-19 pandemic changed knowledge management and information management, and why we expect that most of those changes are here to…
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Tools & Templates|
Interactive IT Application Development and Maintenance Tune-Up Diagnostic
Compare your essential information technology (IT) application development and maintenance metrics against your peers in this interactive spreadsheet. This tool includes the…
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Articles|
Listen to Peers When Selecting Cloud Vendors
In its Enterprise Content and Collaboration in the Cloud study, APQC examined how organizations select vendors and solutions for cloud-based KM, along with the selection…
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Articles|
Self-Assessing Your Cybersecurity Risks
Worried about whether your data is at risk for a cyber-attack or data breach? The finance function can and should play a critical role in safeguarding an organization’s…
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There is no denying that people are becoming more and more connected in today’s digital world. In this interactive workshop, technology leader and entrepreneur Chris Dancy…