Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
IT Function FTEs Per $1 Billion Revenue
The measure of Number of FTEs who perform IT processes per $1 billion revenue is an important efficiency KPI for the IT function. This article explains this measure and…
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The measure of Total IT cost, excluding depreciation/ amortization, per $1,000 revenue is another way to evaluate the cost of the IT function and is an important part of a…
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Cost key performance Indicators (KPIs) are part of a balanced set of performance indicators for organizations (which should also include productivity, efficiency, cycle time,…
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The measure of Total IT cost, excluding depreciation/ amortization, per IT function entity employee is one way to evaluate the cost of the IT function. This measure depicts…
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Tools & Templates|
Interactive Information Technology (IT) Organization Performance Tune-Up Diagnostic
Compare your essential information technology (IT) organization performance metrics against your peers in this interactive spreadsheet. This tool includes the latest data…
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Global HR consulting firm Mercer has a wealth of documented expertise and thought leadership at its disposal for consultants and clients alike, but it hasn’t always been easy…
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In 2021, APQC partnered with Sinequa, a leader in Intelligent Search, to survey high-level knowledge management and IT leaders in large organizations about their strategic…
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Information management is the process of acquiring information from multiple sources to make it available to those who need it across the enterprise to support customers and…
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In this article, you will learn how the COVID-19 pandemic changed knowledge management and information management, and why we expect that most of those changes are here to…
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Tools & Templates|
Interactive IT Application Development and Maintenance Tune-Up Diagnostic
Compare your essential information technology (IT) application development and maintenance metrics against your peers in this interactive spreadsheet. This tool includes the…
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There’s a common misconception that risk management is all about minimizing risk. That’s why some folks call their risk management teams, “The Department of No.” But the real…
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Articles|
Listen to Peers When Selecting Cloud Vendors
In its Enterprise Content and Collaboration in the Cloud study, APQC examined how organizations select vendors and solutions for cloud-based KM, along with the selection…
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Articles|
Building a KM Partnership with IT
The IT function is the most obvious fit for knowledge management partnership. KM relies on IT to build, configure, and manage many of the applications employees use for share…
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Tools & Templates|
IT Application Development Performance Assessment
Understanding how your processes perform against your peers is a key step for any organization that wants to ensure its IT Application Development and Maintenance processes…
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Tools & Templates|
Information Technology Organization Performance Assessment
Traditional IT assessments have focused on technology silos such as desktop, mainframe, operating systems, and networking. As IT executives around the globe have continued to…