Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Virtual Site Visit Guide: Template
To gain in-depth information, a benchmarking team may conduct a comprehensive virtual meeting, or series of meetings, with an organization that possesses best practices or…
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Benchmarking Site Visit Checklist
If your benchmarking team decides to conduct in-depth research at another organization, it can use this checklist to ensure that it properly prepares for the visit, has what…
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Normalizing Benchmarking Data
To draw accurate conclusions from your benchmarking data, you typically must “normalize” the data. This article explains how this is done using an example and discusses the…
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When an organization decides that it needs to benchmark with other organizations, leaders of the benchmarking effort are usually excited to see what high-performing…
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In-Person Site Visit Guide: Template
To gain an in-depth understanding of how work is accomplished within a best-practice organization, a benchmarking team may decide to visit that organization in person…
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Scoping a Benchmarking Study
To unearth best practices, leading organizations have often turned to benchmarking. In order to see a benchmarking project through to its completion, an accurately defined…
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Benchmarking Code of Conduct
This internationally accepted benchmarking code of conduct provides detailed guidelines for organizations in conducting their benchmarking activities. Adherence to APQC's…
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Benchmarking Fundamentals
Build a foundation for benchmarking by learning the definitions, methodologies, and practical steps discussed in this article. APQC knows what works in benchmarking and this…
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APQC's Benchmarking Methodology
APQC's four-phase benchmarking methodology can guide organizations through the benchmarking process and into sustained improvement. These steps, gleaned from two decades of…
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What is Benchmarking?
Following a rigorous process is essential to any successful benchmarking program. This article explains APQC's approach to benchmarking, detailing APQC's four-phased…
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End-to-End Process Benefits and Challenges
An end-to-end (E2E) process refers to a cross-functional process that comprises all the steps necessary to accomplish a specific business goal. Creating and mapping an E2E…
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While E2E processes carry many benefits, the work of creating, defining, and managing these processes is a challenge for many organizations—especially given their numerous,…
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Electric utilities have industry-wide reliability standards to measure the duration and frequency of power outages. But how were these standards established? It wasn’t a…
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Benchmarking Dos and Don'ts
Benchmarking – the process of comparing and learning from the best practices of other companies – is an essential tool for growth in today’s business world. For leaders…
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Knowledge Management and Process Management: A Winning Combination for Continuous Improvement
By effectively harmonizing process and performance management (PPM) with a strong knowledge management (KM) program, organizations can realize unexpected synergy and…
