Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
Articles|
Scoping a Benchmarking Study
To unearth best practices, leading organizations have often turned to benchmarking. In order to see a benchmarking project through to its completion, an accurately defined…
-
Articles|
Benchmarking Code of Conduct
This internationally accepted benchmarking code of conduct provides detailed guidelines for organizations in conducting their benchmarking activities. Adherence to APQC's…
-
Articles|
Benchmarking Fundamentals
Build a foundation for benchmarking by learning the definitions, methodologies, and practical steps discussed in this article. APQC knows what works in benchmarking and this…
-
Articles|
APQC's Benchmarking Methodology
APQC's four-phase benchmarking methodology can guide organizations through the benchmarking process and into sustained improvement. These steps, gleaned from two decades of…
-
Articles|
What is Benchmarking?
Following a rigorous process is essential to any successful benchmarking program. This article explains APQC's approach to benchmarking, detailing APQC's four-phased…
-
Articles|
End-to-End Process Benefits and Challenges
An end-to-end (E2E) process refers to a cross-functional process that comprises all the steps necessary to accomplish a specific business goal. Creating and mapping an E2E…
-
While E2E processes carry many benefits, the work of creating, defining, and managing these processes is a challenge for many organizations—especially given their numerous,…
-
Electric utilities have industry-wide reliability standards to measure the duration and frequency of power outages. But how were these standards established? It wasn’t a…
-
Articles|
Benchmarking Dos and Don'ts
Benchmarking – the process of comparing and learning from the best practices of other companies – is an essential tool for growth in today’s business world. For leaders…
-
Articles|
Knowledge Management and Process Management: A Winning Combination for Continuous Improvement
By effectively harmonizing process and performance management (PPM) with a strong knowledge management (KM) program, organizations can realize unexpected synergy and…
-
Articles|
The Future of Benchmarking
As markets and industries grow more interconnected, benchmarking is expanding in both importance and scope. This article explores six areas where benchmarking is expected to…
-
Reports & White Papers|
Automate to Elevate: Unlocking the Value Potential of AI-Powered Process Mining
A new era in digitally powered process improvement is here, fueled by a combination of rapidly advancing AI and improved access to the enormous enterprise resource planning …
-
Each year, APQC carries out a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners. The 2023 Process and…
-
Articles|
Barriers to Better Benchmarking
Benchmarking plays an important role in organizational decision making and transformation. Its foundational elements revolve around establishing measures, developing a…
-
Articles|
Benchmarking with a Purpose
Benchmarking plays an important role in organizational decision making and transformation. Its foundational elements revolve around setting organizations up for performance…
