Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
Reports & White Papers|
BPM Toolkit: Evidence-Based Best Practices for Process Leaders
Manifest industry-disrupting innovation. Surprise and delight customers. Realize exponential increases in efficiency. Whatever the strategic goal, an evidence-based approach…
-
Every process has inherent risks that can result in unintended consequences. Understanding the source of risks, as well as the reliability of a process, allows an…
-
In our annual Process and Performance Management Priorities research, APQC surveyed 296 process and performance management professionals to identify common challenges and…
-
Reports & White Papers|
2025 Process & Performance Management Priorities & Challenges Survey Report
In December of 2024, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2025.This report…
-
The goal of process management is to improve performance. Whether the emphasis is customer retention, cycle time, employee satisfaction, efficiency, business growth,…
-
Business process management (BPM) teams exist to help their organizations improve, whether the emphasis is on customer retention, cycle time, employee satisfaction,…
-
Articles|
Funding for Business Process Management
Business process management (BPM) has the potential to drive value in multiple areas of the business, from HR to finance, supply chain, and more. For that reason, there are a…
-
Business process management (BPM) programs help drive value for organizations through benefits like increased revenue, enhanced customer satisfaction, and cost savings…
-
Reports & White Papers|
Key Considerations for a Business Process Management Program
In this report, we draw from APQC’s Seven Tenets of Process Management℠ to provide the critical elements you need to plan process management implementation, instill…
-
Measures of success are a key part of any effective business process management (BPM) program. Among other benefits, measures enable BPM teams to set performance goals, find…
-
Articles|
Establishing Governance for a BPM Program
Governance is a core tenet of process management and is critical for an effective business process management (BPM) program. It encompasses all the structural elements that…
-
Process management never happens in a vacuum. From measure selection to process design to process improvement and beyond, process management requires participation and…
-
APQC's research over the last two decades has uncovered ten keys to BPM implementations that make an organization‐wide impact. These essential characteristics form the basis…
-
According to research on business process management (BPM) programs, most of the primary benefits of BPM can be traced to strategic alignment from top leadership to the front…
-
Articles|
How to Secure Process Champions
Stakeholder engagement, from both executives and front-line workers, is essential for any process management program to be successful. There are many ways your stakeholders…
