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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
Picking the Right Measures
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Articles
Fundamentals of Measures: Key Concepts and Terms
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Articles
2021 Performance Management Challenges and Solutions
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Articles
Escaping Process Purgatory: Addressing Process Challenges
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Reports & White Papers
2021 Process and Performance Management Priorities and Challenges Survey Report
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Articles
Balanced Scorecards: Common Measures
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Articles
Guidelines for Survey Design
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Articles
Normalizing Benchmarking Data
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Articles
APQC's Seven Tenets of Process Management
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Articles
Best Practices in Process Performance: The Seven Tenets of Process Management
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Articles
Analyzing Processes: How to Use a Process Classification Framework
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Reports & White Papers
Change Management Practices for Establishing a Data-driven Culture (Best Practices Report)
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Articles
Setting the Stage for Shifting to a Data-driven Culture
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Articles
Rolling out Analytics Capabilities
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Articles
Measuring the Success of Becoming Data-driven
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
