Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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In a recent webinar, APQC's Darcy Lemons and Lynda Braksiek share insights on how to get started, no matter where you are in your knowledge management journey. In addition,…
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Articles|
APQC's Seven Tenets of Process Management
To build strong processes across the enterprise, organizations must establish a firm foundation based on seven critical tenets. Using real life examples from APQC research,…
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Articles|
The Future of Benchmarking
As markets and industries grow more interconnected, benchmarking is expanding in both importance and scope. This article explores six areas where benchmarking is expected to…
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Reports & White Papers|
Automate to Elevate: Unlocking the Value Potential of AI-Powered Process Mining
A new era in digitally powered process improvement is here, fueled by a combination of rapidly advancing AI and improved access to the enormous enterprise resource planning …
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Organizations can utilize artificial intelligence (AI) to analyze vast amounts of data, make better decisions, and improve customer experiences. The successful implementation…
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Each year, APQC carries out a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners. The 2023 Process and…
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The annual close comes during one of the heaviest workload periods of the year for accountants, as month-end, quarter-end, and year-end closing processes converge in a…
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Reports & White Papers|
2023 Process and Performance Management Priorities and Challenges
APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2023. This report explores trends…
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Articles|
Barriers to Better Benchmarking
Benchmarking plays an important role in organizational decision making and transformation. Its foundational elements revolve around establishing measures, developing a…
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Articles|
Why Apply Process Mining?
Process mining offers an array of benefits. It uses event logs and data visualization to create an objective view of the current state process, including potential…
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Articles|
Benchmarking with a Purpose
Benchmarking plays an important role in organizational decision making and transformation. Its foundational elements revolve around setting organizations up for performance…
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Benchmarking continues its reign as one of the most popular and effective management tools used by organizations around the world. However, even the best management tools…
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Reports & White Papers|
Boundless Benchmarking: Revolutionizing Business Models With Open Standards
Benchmarking continues its reign as one of the most popular and effective management tools used. Even great management tools cannot stand still and must evolve if they are to…
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Reports & White Papers|
Benchmarking 2022: Evolution of Strategic Value Survey Report
Today, benchmarking remains one of the most popular management tools. But even great management tools like benchmarking cannot stand still and need to look towards the future…
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Process analysis involves gathering a set of requirements and needs to guide process design, improvement, and measurement. Organizations can use process analysis to either: …