Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Process analysis involves gathering a set of requirements and needs to guide process design, improvement, and measurement. Organizations can use process analysis to either: …
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In 2017 APQC conducted its biannual PCF survey and compiled a series of case studies to understand how organizations leverage the PCF and identify how they can overcome some…
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Articles|
Common Uses of Frameworks
The most common reason that people use process frameworks is to understand how processes relate to each other by grouping them into a classification structure. This, in turn,…
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Reports & White Papers|
Best Practices in Process Frameworks
The most common reason that people use process frameworks is to understand how processes relate to each other by grouping them into a classification structure. This, in turn,…
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Reports & White Papers|
Context for Decision Making: 2016 Value of Benchmarking Report
In September 2016, APQC conducted its biannual survey of more than 300 respondents across industries, functions, and regions to dig deeper and find out what value is gained…
