Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Empowering Employees to Perform Their Best: 6 Ingredients for an Engaged and Motivated Team
In APQC’s engagement and the employee experience survey, employees shared what they seek most from their employers. Each of the top 10 factors that matter most to employees…
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Reports & White Papers|
Identifying Gaps in the Employee Experience: Survey Report
Many organizations are struggling with how to retain employees as they watch their turnover rates go up and their retention rates go down. This has led organization leaders…
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Organizations today have a variety of tools at their disposal to measure employee satisfaction and loyalty, but none of them come close to the simplicity of Employee Net…
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Articles|
How to Conduct an Exit Interview
One important, and often underused, tool for understanding the drivers of employee resignation is the exit interview. In this article, you will learn about the what, why, who…
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Articles|
How to Conduct a Stay Interview
Stay interviews are growing in popularity, and with good reason. In a competitive talent market, employers must take a proactive approach to retention. From this article,…
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Articles|
Rewards and Retention Best Practices
Retaining critical-skill and high-potential talent is crucial to the success of all organizations. Understanding rewards and retention best practices can help reduce unwanted…
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Globalization, the gig economy, and the widespread move to remote work have limited many managers’ views into what, exactly, their direct reports are up to on a day-to-day…
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Articles|
HR Customer Satisfaction: Survey Highlights
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. This article presents…
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Reports & White Papers|
HR Customer Satisfaction: Survey Report
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
Measure Spotlight Results
(1 - 5 of 70 Results)Cycle time in days for the formal performance review process from start to finish for middle management/specialists
Cycle time in days for the formal performance review process from start to finish for Operational workers/office staff
Cycle time in days for the formal performance review process from start to finish for senior management/executives
Total cost to perform the process "manage employee performance" per business entity FTE
Total cost to perform the process "manage employee performance" as a percentage of total cost to perform the process group "manage employee on-boarding, development, and training"
