Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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The supply chain continues to transform itself to meet the needs of a post-pandemic world. This degree of change means that organizations are devoting resources to change…
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Digital transformation refers to the strategic integration of multiple technologies, including digitizing data and information, automating processes, applying analytics, and…
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APQC hosted Enrique Alvarez, co-founder and Managing Director of Vector Global Logistics, and Kathy Fulton, Executive Director of American Logistics Aid Network (ALAN) for a…
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Reports & White Papers|
Gaining Insight with Supply Chain Control Towers
Supply chain control towers provide the end-to-end visibility that organizations need to gain insight into how each of these variables might impact different stages of their…
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Reports & White Papers|
2023 Supply Chain Priorities and Challenges Survey Report
APQC concluded its ninth annual Supply Chain Management Priorities and Challenges research in early 2023. This survey report includes insights on organizations’ supply…
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In recent years, supply chain organizations have faced a shifting landscape that includes demand uncertainty, increasingly complex data management needs, and evolving…
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Customer expectations have changed as a result of recent disruptions and global health concerns like the COVID-19 pandemic. Through its customer service research, APQC finds…
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Articles|
Optimizing Customer Service Podcast Summary
In this article, Graham Smith from Esker Inc. and Marisa Brown from APQC discuss how organizations can optimize their customer service practices and processes. Leveraging…
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Articles|
2021 Taiwan Small- and Medium-Sized Enterprises Digital Transformation Survey: Executive Summary
This executive summary provides insights from a survey conducted by PwC Taiwan, in cooperation with Taiwan’s Institute for Information Industry and the Information Service…
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The 2020 pandemic created massive supply chain disruptions around the world, and the hard truth is that these disruptions remain a fact of life in 2022 and the foreseeable…
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In this article, APQC’s Mercy Harper talks with Enrique Alvarez, co-founder and managing director of Vector Global Logistics, about current-state challenges and solutions in…
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Reports & White Papers|
Supply Chain Planning Practices: Cross-Industry
APQC conducts ongoing research on supply chain planning designed to help organizations assess the structure and performance of their own supply chain planning function…
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Reports & White Papers|
2022 Supply Chain Challenges and Priorities Survey Report
APQC concluded its eighth annual Supply Chain Management Priorities and Challenges research in early 2022. The purpose of this research was to learn about organizations’…
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The energy and utility industry faces an unprecedented confluence of external forces. Market, environmental, geopolitical, regulatory, technical and technological, and socio…
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Digital transformation has immense implications for driving productivity and innovation in the petrochemicals industry, particularly in areas such as R&D and manufacturing…
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