Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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As organizations seek to thrive through chaos and change, emotional intelligence is quickly becoming one of the most in-demand skillsets. Emotional intelligence is the…
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Based on an October 2021, APQC webinar presentation by Tapaswee Chandele, global vice president of talent and development at The Coca-Cola Company, this article summarizes…
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In this APQC interview, Tapaswee Chandele, Global Vice President of Talent and Development at The Coca-Cola Company, talks about Coca-Cola’s efforts to foster a learning…
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Reports & White Papers|
Current State of the HR Function: Consumer Products/Packaged Goods Industry
Based on the results of APQC's spring 2021 State of HR Survey, this report details how HR functions today are handling strategy, structure, process, staffing, technology, and…
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Articles|
Upskilling the KM Team at Mercer
In knowledge management (KM), there is always something new to learn. A good KM team must continually refine its skillsets to accommodate emerging goals, techniques,…
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Articles|
What Is a Job Architecture?
In this article, learn what a job architecture is, why organizations use job architectures, and the benefits that job architectures have for employees. Also included is a…
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Articles|
What Is a Skills Taxonomy?
Organizations are finding new uses and benefits from skills taxonomies. This article: Defines the typical elements that make up a skills taxonomy, Describes the…
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This is a common question and for good reason. On the surface, it has a simple and straightforward answer. At its core, it can only be answered with careful consideration…
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Developing a process thinking culture in an organization is never easy, but it can be especially challenging in educational institutions. Schools and universities face…
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In June of 2020, APQC interviewed Paige Fenton Hughes (Superintendent, Converse County School District 1) about how the district worked to make this pivot. In this article…
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Reports & White Papers|
Reward and Retention Practices Report: Services Industry
APQC conducts ongoing OSB survey research on rewarding and retaining employees to help organizations assess the structure, performance, and practices of their reward and…
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Reports & White Papers|
Rewards and Retention Practices Report: Consumer Products/Packaged Goods Industry
APQC conducts ongoing OSB survey research on rewarding and retaining employees to help organizations assess the structure, performance, and practices of their reward and…
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Advances in technology and analytics present many opportunities to increase the efficiency and effectiveness of HR. The Trending Tools and Technologies in HR series uses APQC…
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Advances in technology and analytics present many opportunities to increase the efficiency and effectiveness of HR. The Trending Tools and Technologies in HR series uses APQC…
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Articles|
What It Takes To Improve Employee Engagement
30% of employees in the United States, and 16% of employees globally, are engaged at work. For many employers, employee engagement programs are failing to meet objectives…
Measure Spotlight Results
(1 - 5 of 611 Results)Outsourced cost to perform the HR function as a percentage of total HR function cost
Personnel cost to perform the HR function as a percentage of total HR function cost
Systems cost to perform the HR function as a percentage of total HR function cost
Number of learning days per employee
Cycle time in calendar days to fulfill an ad hoc information request
