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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
The Cost of Poor Quality and Why it Matters
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Articles
Leading Change Management with a Practitioner's Perspective
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Articles
Three Recommendations for Leveraging Lean in Transactional Processes
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Webinars & Videos
Process and Performance Management Challenges and Solutions for 2018 (Webinar)
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Articles
Certification Requirements and Process Frameworks (Executive Summary)
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Reports & White Papers
Auditing the Smart Way: Combining Certification Standards with Process Frameworks
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Webinars & Videos
Coordinating between Improvement Disciplines to Add Value to Your Organization (Webinar)
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Articles
Integrating Process Frameworks and Certification Standards: An Interview with Michael Burris
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Webinars & Videos
What's Keeping your Peers Up at Night?: 2017 Process and Performance Management Challenges (Webinar)
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Articles
Quantifying the Benefits of Quality: Employee Training and Incentives
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Articles
Quantifying the Benefits of Quality: How You Use it Matters
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Articles
Quantifying the Benefits of Quality: Role of Governance and Transparency
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Articles
Quantifying the Benefits of Quality: Bringing Suppliers into the Fold
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Articles
What Drives Quality Setbacks?
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Articles
ASQ and APQC’S Global State of Quality Research Findings
Featured Resources
Staff Selections
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Reports & White Papers
Best Practices for Knowledge Management Excellence: 2019
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
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Reports & White Papers
Upping Your Change Engagement Game
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Articles
How Finance Leaders Improve Planning by Improving Visibility into Performance
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Articles
Better Together: Forming KM Partnerships and Alliances
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Articles
How Finance Teams Improve Their Focus on FP&A
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Reports & White Papers
Supply Chain Analytics Survey Report
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
