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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
Cultivating A Process Thinking Culture at UPS
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Articles
Building Foundations for Process Excellence at Intel
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Webinars & Videos
Delivering a Process Thinking Culture
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Webinars & Videos
World Class Journey- Implementing Business Process Management Across Intel Finance
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Articles
APQC's Seven Tenets of Process Management
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Articles
Applying Process Improvement to Response to Intervention at Boone County School District
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Articles
Driving Effective Process Improvement Behavior Change
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Articles
How the Maumee City School District Uses Strategy and Culture to Improve
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Articles
The Changing Face of Process Management: Practitioners’ Perspectives
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Webinars & Videos
Practitioners’ Perspective: The Changing Face of Process Management
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Webinars & Videos
Breaking Down Operational Silos: Part II
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Articles
Certification Requirements and Process Frameworks (Executive Summary)
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Reports & White Papers
Auditing the Smart Way: Combining Certification Standards with Process Frameworks
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Articles
Breaking Down Silos for Operational Excellence: Best Practice Report (Executive Summary)
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Articles
Processes to Connect and Achieve Operational Excellence
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
